Mr. Sci. Aybeyan SELIMI
DEVELOPMENT OF COMPUTER MAINTENANCE AND TROUBLESHOOTING SKILLS TRAINING
In this paper, we will develop model for troubleshooting procedures and creating computer maintenance programs. The aim of this paper is to provide a model that allows students to be motivated and educated to detect and eliminate errors and apply the acquired knowledge. This model is a starting point to help students develop their preventive maintenance and troubleshooting skills. Troubleshooting is the systematic process used to locate the cause of a fault in a computer system and correct the relevant hardware and software issues. This paper offers general model of working with students within workshop. Proposed model includes the development of the general working process with IT students, in solving problems and repairing computers, as well as a mutual communication.AsITprofessional, students will troubleshoot and fix computers, and they’ll frequently communicate with others.
Keywords: computer maintenance, troubleshooting procedures, communication skills